Delivery & Locations

As long as your order is placed before 3.00pm, we will aim to dispatch it the same day, subject to stock and availability.

Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or bank holidays).

We try our best to meet delivery timescales, however at busy periods there may be a slight delay in the dispatching of your order.

*Engraved orders are usually dispatched within 24 hours but this is not guaranteed.

We will always aim to ship all of our orders within the time frame we have specified.

Occasionally we regret that in transit on very rare occasions parcels may get lost or arrive to you late.

Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we can only replace or refund the order after 21 working days and after the post office clarifies that the parcel is lost.

Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.

You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur a delivery charge to cover the second delivery.

Import duties & tax (Vat) is charged at the appropriate rate to all destinations we ship to within the EU.

Import duties & tax (Vat) will be deducted automatically when the billing details are entered into the checkout stage. Any additional charges for customs clearance are your responsibility as we have no control and custom policies vary from country to country.

If ordering from the Channel Islands, please contact us regarding your refund on VAT, as this will not be automatically deducted at the checkout stage.

If you are trying to purchase something and cannot find your shipping location country in our checkout system, then please contact us and we will be able to assist you with your query.

Currently Unavailable - Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Luxembourg, Malta, Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & United Kingdom

Afghanistan, Argentina, Armenia, Aruba, Australia, Bahamas, Barbados, Bosnia-Herzegovina, Brazil, Canada, Chile, Dominican Republic, Egypt, Gibraltar, Guam, Hong Kong, India, Indonesia, Israel Japan, Republic of Korea, New Zealand, Peru, Philippines, Saint Lucia, Singapore, Taiwan Thailand, United Arab Emirates & United States of America